Observations Regarding The "Best Buy" Extended Warranty Packages, Are They Trick Or What?

There I am sitting at the Geek Squad counter at the Best Buy in Coquitlam. I'm waiting to get my computer that has been loaded with Norton 360 and working out an issue with a content blocker. The sales rep is scratching down numbers attempting to sell a couple next to me 3 computers for their kids for Christmas.

Ok Sir - he says. So you're looking at this full price $89 for Norton 360 $20 for recovery discs x 3, additionally $30 each for a 2 year extended warranty package. So that's $90 TOTAL for the 2 years extended warranty that will cover ALL THREE COMPUTERS.

$30? Excuse me? Did I hear that right?

I lean in a little more so I can listen to the pitch too. He repeats the figures back to the wife who is calculating all of the totals and repeats $30 x 3 for a two year extended warranty for all three computers.

What the heck? I interrupt the sales pitch.

Excuse me, sorry to interrupt, but did I just hear you stipulate that a two year extended warranty is $30?

Yes that is really correct he says. My manager authorized that.

Really? I say. You mean the same lady that just charged me $190 for a 3 year extended warranty?

I call the lady over and show her my bill. What kind of business are you folks running here? I say.

And so let me get this straight... A 2 year extended warranty for THREE computers is $90 and a 3 year extended warranty for ONE computer is $190?

I ask to speak with the General Manager and the lady leaves for about 15 minutes.

She arrives back and says that the General Manager has offered me a 50% price drop on my extended warranty package. I ask to speak with him personally and she is gone for another 10 minutes. By this time I'm thinking to myself, these guys are total con artists.

The General Manager comes over and I put out my hand to shake his hand and then he looks at me with this stern look and pulls an Arnold Schwarzenegger "HE MAN" grip and just about crushes my hand. He takes this really stern stance like we're gonna have a "scrap" or something.

What is this - intimidation tactics at the "Best Buy" in Coquitlam - I'm thinking?

He proceeds to give me a $50 refund and gets into this volume buying spiel and tells me that if I order 3 computers I will get this type of discount too. By this time - I'm thinking to myself, these guys are total cons. So I proceed to the checkout to re-crunch the figures in my head to try and figure what has just gone down.

I call the General Manager once again and say - Did I hear you just offer me $50 off when you're Manager just offered me 50% discount?

$50.....50% - I must have gotten the numbers confused he says.

I don't think so. I request a full refund. All I can say is BUYER BEWARE!! If I hadn't witnessed it myself I would have never believed it could happen for real.

What I think to be the case is that the sales managers are trained to eye up the buyer - look at their clothes, their footwear and their jewelry to determine what they feel they can scam for each deal and what they can get away with. Apparently at the Best Buy in Coquitlam - a 2 year warranty can go for as low as $30 if you're a couple buying 3 computers and if you're a business man wearing a Rolex, you can expect to pay $190 for 3 years. WOW!

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